They have not offered to track down the wire transfer which is there job to work do so .I want the winnings I’m entitled to this is ridiculous I uploaded my passport again today but not sure this will help.Could you please help me to get any explanation from casino security what’s wrong? Please note the value of the withdrawal was now slightly higher as I had been credited some extra cash for the comp points I had accumulated through prior gameplay. I’m not sure what else I can do other than submit this complaint as I have contact customer support numerous times and they have just said they will chase it for me then I hear nothing back. I then contacted customer support straight away as I was worried I would lose my money. I was playing for about 2 hours again with no issues and then wanted to with withdraw my funds of £297.

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